I’m In a Fight With TurboTax

Dave was planning to write his recipe post for me last night, but instead I wound up hogging the computer all evening trying to do my taxes.

It did not go well.

I’ve used TurboTax online for the last three years, and it’s never taken more than 20 minutes to file my taxes. Last night it was going smoothly, like usual, until I got to the homeowner deduction section, and my mortgage interest and property taxes did not make my refund shoot up. That seemed weird, so I clicked on the chat help button to see if someone could help me. An hour later, somebody finally popped up and spent an hour after that wasting my time by typing things like “cool beans” when I told her my problems. After several failed attempts at screen sharing, I closed the chat window and waited 15 minutes to talk to someone on the phone, who basically told me she had no idea what was happening, but because I was being so nice she wanted to give me a free download of the desktop premier version. You know, just in case I feel like not being able to do my taxes on my desktop instead of the Internet.

Anyway, the best solution is probably for me to do them by hand, but thanks to TurboTax and the fact that I spent high school economics daydreaming about meeting Joshua Jackson (oh, Dawson’s Creek), my tax knowledge consists of “click in boxes, WHEE! MAGIC MONEY!”

Source

Source
Me, basically.

I finally gave up and decided to quickly make my mortgage payment online before going to bed, and proceeded to enter the wrong password enough times that my account locked me out. I think the computers are conspiring against me.

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2 thoughts on “I’m In a Fight With TurboTax

  1. Audrey

    I would have lost it. Especially with the help on that website. This is our first time filing jointly, and I’m a bit nervous that I’ll have the same frustrations. But I use h&r block… Maybe it will be easier?!

    Reply

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